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Dixit Master — Ideas That Create Impact

DIXIT MASTER · CUSTOMER MESSAGE & INBOX MANAGEMENT

ඔබේ Business එකට එන Messages අපි Manage කරනවා! 💬

ඔයා Business එක Grow කරන්න. Customersලාගේ Messages අපි Handle කරන්නම්!

Explore PackagesAuthorized channels. Approved replies.
Customer Message & Inbox Management poster

YOUR CUSTOMERS. YOUR BRAND. OUR CARE.

Customer Message & Inbox Management

Dixit Master manages approved customer communication for hotels, restaurants, online shops, travel businesses, accommodation providers and other businesses. We handle inquiries on Facebook, Instagram and WhatsApp; share approved product/service information; coordinate order and booking inquiries; and flag issues needing owner approval.

  • Facebook Messenger
  • Instagram DM
  • WhatsApp

MONTHLY PACKAGES

Choose your inbox coverage

Three plans. Clear daily limits. Communication approved by your business.

Proposed prices — final offer confirmed before order

Starter

For small businesses and new online stores.

LKR 8,000

/ Month

Up to 45 messages / day

Up to 5 coverage hours / day

5 bookings · 10 order inquiries · 5 follow-ups · 3 complaints / day

Working days & schedule: confirm at order

  • Facebook Inbox
  • Instagram DM
  • WhatsApp Business
View Full Package Details
  • Facebook Inbox, Instagram DM and WhatsApp Business (with your access)
  • Up to 45 counted messages per day
  • Up to 5 coverage hours per day on an agreed schedule
  • Up to 5 bookings, 10 order inquiries, 5 follow-ups and 3 complaints per day
  • Customer inquiry replies and product/service information
  • Price/stock responses from your approved list
  • Basic FAQ reply templates and quick replies
  • Basic lead capture and complaint escalation
  • Monthly report
Choose Plan – StarterCustomize this plan
MOST POPULAR

Business

For growing businesses, restaurants and online shops.

LKR 14,900

/ Month

Up to 100 messages / day

Up to 9 coverage hours / day

12 bookings · 25 order inquiries · 15 follow-ups · 8 complaints / day

Working days & schedule: confirm at order

  • Facebook Inbox
  • Instagram DM
  • WhatsApp Business
View Full Package Details
  • Facebook Inbox, Instagram DM and WhatsApp Business (with your access)
  • Up to 100 counted messages per day
  • Up to 9 coverage hours per day on an agreed schedule
  • Up to 12 bookings, 25 order inquiries, 15 follow-ups and 8 complaints per day
  • Booking confirmation and order status updates
  • Advanced FAQ templates, quick replies and lead qualification
  • Complaint triage and escalation, customer feedback collection
  • Response monitoring and business-hours message
  • Weekly report
Choose Plan – BusinessCustomize this plan

Premium

For established brands, busy hotels and higher-volume businesses.

LKR 24,900

/ Month

Up to 180 messages / day

Up to 14 coverage hours / day

25 bookings · 45 order inquiries · 30 follow-ups · 15 complaints / day

Working days & schedule: confirm at order

  • Facebook Inbox
  • Instagram DM
  • WhatsApp Business
View Full Package Details
  • Facebook Inbox, Instagram DM and WhatsApp Business (with your access)
  • Up to 180 counted messages per day
  • Up to 14 coverage hours per day on an agreed schedule
  • Up to 25 bookings, 45 order inquiries, 30 follow-ups and 15 complaints per day
  • Higher-priority workflows and priority escalation
  • Advanced lead qualification and feedback collection
  • Revision of saved reply scripts
  • Response monitoring and weekly reports
Choose Plan – PremiumCustomize this plan

Coverage hours are a daily total on an agreed schedule — not 24/7. Working days and response schedule: confirm at order (prices assume 5 days/week). Every booking, order inquiry, follow-up and complaint message counts toward the daily message allowance. Sales are not guaranteed. Channel access needs your authorization; refunds, sensitive disputes and policy decisions are handed to the business owner.

Compare packages

Monthly inbox management package comparison
FeatureStarterBusinessPremium
Monthly feeLKR 8,000LKR 14,900LKR 24,900
Daily message allowance45100180
Daily staffed coverage hours5914
Supported channelsFB, IG, WhatsAppFB, IG, WhatsAppFB, IG, WhatsApp
Daily bookings51225
Order inquiries / day102545
Follow-ups / day51530
Complaints / day3815
See All Features (16 more)
Monthly inbox management package comparison
FeatureStarterBusinessPremium
Customer inquiry repliesYesYesYes
Product/service informationYesYesYes
Price/stock responsesBasicAdvancedPriority
Booking confirmationBasicYesPriority
Order status updatesBasicYesPriority
FAQ reply templatesBasicAdvancedAdvanced
Quick repliesBasicAdvancedAdvanced
Lead captureBasicYesYes
Basic lead qualification—YesAdvanced
Complaint triage / escalationBasic escalationTriage + escalationPriority workflow
Customer feedback—YesYes
Response monitoringBasicYesPriority
ReportsMonthlyWeeklyWeekly
Business hours messageYesYesYes
Priority escalation——Yes
Revision of saved scripts——Yes

All quantities are daily maximums. A counted message is each customer message we handle or each reply we send. Example: a customer asks a price (1), we reply (2), they book (3), we confirm (4) = 4 counted messages.

BUILD YOUR OWN PACKAGE

Build Your Own Inbox Support Plan

ඔබට අවශ්‍ය දේ තෝරන්න — මිල එසැණින් ගණනය වේ. Pick a base plan and add only what you need.

Proposed rates · estimate only · no payment taken

1. Base package

Includes 100 messages · 9 h coverage · 12 bookings · 25 orders · 15 follow-ups · 8 complaints per day.

Rs. 800/month per 10

Rs. 400/month per 5

Rs. 350/month per 5

Rs. 400/month per 2

Rs. 350/month per 5

Rs. 1,200/month per hour · max 14 h total

Coverage days per week
Channels (all included — no extra charge)

Please don't enter passwords or customer message contents here.

Business + add-ons · 100 msgs/day

Rs. 14,900 /month

Get Quote

HOW IT WORKS

Built around your business

  1. 01

    Tell Us About Your Business

    Share your services, products, prices, FAQs and approval requirements.

  2. 02

    Customize Your Customer Replies

    We prepare business-approved templates and communication workflows.

  3. 03

    We Manage Your Messages

    We reply to incoming inquiries on authorized Facebook, Instagram and WhatsApp channels during agreed coverage hours.

  4. 04

    You Focus on Your Business

    We forward important inquiries and provide updates; sensitive decisions require owner approval.

For businesses with customers to care for

Hotels & Resorts

Restaurants & Cafés

Online Shops

Travel & Tourism

Clothing & Fashion

Salons & Beauty

Service Providers

Other Businesses

Frequently asked questions

Which platforms do you manage?

All three plans cover Facebook Messenger, Instagram DM and WhatsApp on business-authorized channels. We agree on access and channel setup before work begins.

Is WhatsApp included?

Yes. We handle incoming WhatsApp inquiries, approved information and booking/order inquiry coordination during your agreed coverage hours. This is managed customer communication, not unsolicited bulk messaging.

What is a counted message?

A counted message is each customer message we handle or each reply we send. Example: a customer asks a price (1), we reply (2), they book (3), we confirm (4) = 4 counted messages. Bookings, order inquiries, follow-ups and complaints all count toward the daily allowance — nothing is unlimited.

What happens if I exceed my daily message limit?

Starter includes 45 counted messages per day, Business 100 and Premium 180. You can add more in blocks of 10 messages/day for LKR 800/month each in the plan builder, or ask for a custom quote.

Can you handle hotel booking inquiries?

Yes. We share approved accommodation information and coordinate reservation inquiries. Availability, pricing exceptions and final booking confirmations remain subject to the business owner’s authorization.

Can you coordinate online orders and payments?

We respond with approved product information and coordinate order inquiries. Payment processing, refunds, discounts and final order decisions remain subject to the business owner’s authorization.

Will replies match my brand?

Yes. We prepare customized reply templates, FAQs and workflows using your approved information and communication tone. Anything outside those instructions is flagged for your approval.

What are your working hours?

Coverage is a daily total agreed in advance: up to 5 hours for Starter, 9 for Business and 14 for Premium, on 5 days a week. Working days and schedule are confirmed at order. 6 or 7 days, or more than 14 hours a day, need a custom quote. Not 24/7.

How does onboarding work?

Share your products, services, prices, FAQs, booking/order process and escalation contacts. We agree on scope, coverage hours and permissions, then prepare templates for your approval before managing messages.

What permissions are required?

You must authorize access to the relevant business channels through appropriate platform permissions. We do not access accounts without consent. Sensitive issues and decisions outside the approved workflow are escalated to the owner.

Order online

Add a Customer Message & Inbox Management package to your cart

Choose a package, then pay by bank transfer at checkout.